An Event Manager will be assigned to your event to work with you on event planning and implementation. The Event Manager will contact you approximately six months prior to your event and will remain your primary PSCC contact until the conclusion of your event.
The primary function of the Event Manager is to gather event information and distribute that information to the various PSCC departments, including operations, engineering, security, guest services, telecommunications, finance and administration. You will also be introduced to representatives from our in-house catering and audio-visual contractors, who will coordinate your requirements in those areas.
The PSCC is easily accessed from public sidewalks, and parking areas. There are permanent parking spaces for the disabled in accordance with ADA compliance. Parking for those with accessibility issues can be increased for groups with special needs if arranged in advance. There are accessible loading zones for vans and busses on the east and west sides of the facility. Our single-level facility has made accommodation for accessible restroom facilities and drinking fountains.
All off-site, outdoor advertising is prohibited within the city limits of the City of Palm Springs. For further information, please contact the City’s Planning Department at 760-323-8245.
Outdoor advertising outside the city limits must be approved by the appropriate jurisdiction for the specific city or county, as their ordinances are very similar to Palm Springs.
Service and/or guide animals are permitted at all times. Non service animals are not permitted in the facility except as part of an exhibit, activity, or performance requiring their use. Prior approval is required by the Event Manager.
All interior banners must be hung by PSCC personnel. Arrangements for banner hanging should be made in advance through your Event Manager 30 days prior to your event.
All exterior banners require advance approval from the City of Palm Springs Planning Department. Please contact them directly at 760-323-8245. This should be accomplished a minimum of thirty days prior to your event.
The contracted areas of the PSCC will be provided to you in a clean and clear condition. During the event, the PSCC will maintain all public areas—lobby, hallways, restrooms, exterior grounds, except those areas utilized as exhibit or display space. Cleaning of individual exhibit or trade show booths is the responsibility of the User. The PSCC offers cleaning services to Users at an additional charge or you may contract with an outside service provider 
for this service.
Please notify your Event Manager of any damage that occurs throughout the course of your event. The PSCC will make every effort to inform you of any damages as soon as they are discovered and will provide copies of damage reports and photographs when applicable. The cost to repair damages is the User’s responsibility; however, the PSCC will arrange for all repairs.
Tradeshow electrical and utility services such as water and air for exhibitors will be provided by your show decorator through an authorized electrical contractor. Electrical contractors 
are required to have a signed contract with the PSCC and a current insurance certificate on file before being permitted to install services within the facility. Our in-house engineering staff is available to provide electrical and utility services for all other types of requests outside of the tradeshow area. Water service is also available, including drain service and water key.
Equipment is available to Users as inventory permits; the PSCC will make every effort to accommodate the needs of all events. The costs for supplemental equipment will vary based on quantity, availability, etc. The rates listed are subject to change. Please consult with your Event Manager for current availability and pricing.
If you have special requests for furnishings outside our inventory, your Event Manager is able to assist you in making arrangements to secure the equipment.
The Palm Springs Convention Center staff takes great pride in the care of the facility. Every aspect of the facility is maintained to provide you with a clean and attractive environment in which to house your event and welcome your members, registrants, patrons and guests. The Center will be provided to you in a “clean” condition. Our in-house Housekeeping Department can provide event cleaning services on a non-exclusive basis.
Please let your Event Manager know if you elect to use this service so that a proposal specific to your event can be prepared. Should you elect to use an outside cleaning contractor during your event, the Center’s Housekeeping Department will maintain all public common areas such as lobbies, hallways, restrooms and meeting rooms except when said areas are utilized as exhibition space. Your group is responsible for the removal of bulk trash prior to opening of show. Charges will apply for any additional trash hauls or bulk trash removal necessary due to event operations. Bulk trash is defined as any material that cannot be readily removed by a standard push broom.
During your event, the PSCC Operations Staff will maintain all public areas (i.e. lobbies, hallways, restrooms, exterior grounds, etc.) in good condition except when said areas are utilized as exhibit space, in such cases these areas are the responsibility of your decorating company or show cleaning contractor .
Floorplans for productions and tradeshows must be approved by the City of Palm Springs Fire Marshal prior to load-in. Please forward a copy of your show floorplan(s) to your Event Manager 30 days prior to the move in of your event to ensure timely approval. A copy of the approved floorplan(s) must be on file before an event may begin set up.
City of Palm Springs Fire Regulations are strictly enforced by the PSCC. The Fire Marshal’s decision will be considered final.
Please notify your Event Manager upon choosing an Exhibit Services Contractor. The Event Manager will work with the chosen contractor to make any necessary arrangements for the exhibit hall. A list of Tradeshow Decorators is list of Tradeshow Decorators .
Fire Marshal presence is required during your event under the following circumstances:
- use of smoke, fog or hazers
- attendance at or in excess of 2,500 people
- whenever a significant life/safety issue is deemed to be present.
Please make arrangements for Fire Marshal (see
Fire Regulations ) presence with your Event Manager 30 days prior to your event.
Drapes, curtains, table coverings and skirts, carpet or any materials used in exhibits or as props, must be flame retardant and be accompanied by a Fire Certificate of Flame Resistance. All such materials are subject to inspection and on site testing by the Fire Marshal. Fire fighting equipment, fire extinguishers, fire hose cabinets, exits and/or exit signage may not be hidden or obstructed. Please refer to the Fire Marshal Guidelines for a more complete list of fire regulations.
Breech-loading firearms displayed must be deactivated by removal of the firing pin or other alteration so that they may not be fired. Live ammunition, powder or primers may not be brought into the Exhibit Hall. Exceptions may be granted by Management for particularly rare antique firearms or ammunition displayed in locked display cases or otherwise made inaccessible. Firearms will be inspected before the Show by an authorized safety advisor. Infractions will be reported to both Exhibitor and Show Management. All infractions must be corrected before the exhibit will be allowed to open. Over the counter sales of firearms and ammunition are not permitted; however, Exhibitors may take orders for future delivery.
Based on event type and attendance, an Emergency Medical Technician (EMT) may be required to be on-site during show hours. Please make arrangements for Emergency Medical Services with your Event Manager 30 days prior to your event.
Savoury's, the exclusive food service company at the Palm Springs Convention Center, offers a vast, ever-increasing array of food services to meet your specific needs with flair and efficiency. Savoury's specializes in plated lunches and dinners for 10-10,000 people, themed receptions from around the globe and unique exhibition style cooking, both on and off-site. Savoury's will design printed menus, custom linen and decor, floral arrangements and unique centerpieces to provide you with the ease of one-stop shopping. Savoury's also holds preferred catering status at many off-site locations throughout Southern California, so let Savoury's bring International Culinary Olympic gold medal cuisine to your off-premise events, as well as fulfill all of your catering needs at the Palm Springs Convention Center.
Outside food or beverage is not permitted in the facility.
There are two information booths located inside the Convention Center. They are located one each in our east and west lobby areas. Our concierge staff assists patrons by providing information on in-house events, local events, attractions and activities, directions, and local referrals. Our colleagues can also assist with tee times, arranging dining reservations, etc. Brochures, local maps and city guides are also available. For convenience, an ATM is located in the main hallway immediately adjacent to the west lobby.
All Users and their sub-contractors are required to provide a current Certificate of Insurance. Specific requirements are referenced in your Authorized User Agreement.
Internet Access is provided exclusively by the PSCC. The PSCC offers high speed internet access through our managed internal network with bandwidth capacities up to 45mb. Our lobby, ballroom, exhibit hall and meeting rooms have Cat-5 cable providing local area connections at 100mb to meet your wide area and local area networking requirements. By default, internet connections are delivered with private range DHCP and are secured behind our firewall/router with updated intrusion detection offering a high level of security for end users. For users who require a public static IP address or those who need virtual private networking (VPN) or custom VLAN services, these connections are also available. Our entire facility is also covered by a wireless access system supporting 802.11g/b and 802.11a connections, including the ability to roam throughout the facility. By default we do not enable WEP, WPA or IPSEC; however our system supports those additional security offerings. Please review our current rates, terms and conditions on the Client Telecommunications Form and the Exhibitor Telecommunications Form . The PSCC requires an authorized signature from clients or advance payment from exhibitors prior to installation of services.
You may request keys to your meeting spaces through your Event Manager by completing and returning the Key Request Form . Should you request a "re-key" on any of our meeting room doors, a $75.00 charge per door will apply. A $75.00 charge will be assessed for any key not returned at the conclusion of an event.
Fifty percent (50%) “work lights” will be provided at no charge in exhibit halls during move-in and move-out. One hundred percent (100%) “show lights” will be provided one (1) hour prior to Show opening and meetings. Lighting requests outside these parameters will be charged at the prevailing hourly rate. Air conditioning and heat are provided complimentary during show hours - beginning one (1) hour prior to show opening. Air conditioning and heat are not provided on move-in and move-out days. A client requesting air conditioning during non-show periods will be charged an hourly fee.
A 9-bay loading dock is located on the North end of the building and affords easy access to the Oasis Exhibit Halls. The largest of the three roll-up doors allowing access to the Oasis Exhibit Halls is 12’6” wide x 13’6” high. To maintain safe and efficient operations, the Center will retain complete control over all loading dock space. All security staff required during exhibitor load-in and load-out will be scheduled through the Event Manager.
The Palm Springs Convention Center does not maintain a marshaling yard on its premises. There are available sites in the area for leasing. All marshaling requirements should be reviewed with your Event Manager no later than 30 days prior to the show. Security: Contractors and exhibitors loading in and out of the facility must do so through the loading dock. Loading in or loading out will not be permitted through other areas of the facility. Security will be required to patrol the loading dock, lobby, and other exterior entrances to the facility during load-in/load-out periods. Please arrange staffing for these areas with your Event Manager 30 days prior to your event.
Exhibit Hall Floor Protection: When using permanently carpeted areas as exhibit space, your service contractor is required to lay plastic and plywood/masonite over the permanent carpet before bringing freight or material-handling equipment into the area. These protective measures will prevent carpet damage caused by direct contact with lifts, pallet jacks and/or similar equipment. The User or Decorator is required to place Visqueen (at least 4ml thick), and Masonite in the aisles during load in and load out.
The only tape to be used on carpet tiles is Shurtape pressure-sensitive tape. Duct Tape is not permitted as it leaves a residue which damages the carpet. The Decorator is required to place carpet over tiled areas when set-up is required in the lobby or hallway areas. The Show Manager is responsible for damage caused by exhibitors. User is responsible for any and all damage to the carpet or tiles during the load-in/load-out process and will be billed for labor to clean/replace carpet tiles.
Loading Dock Planning and Reservations: Decorators must provide specific loading dock activity information to the Event Manager 30 days prior to your event (refer to the Loading Dock Questionnaire for your planning purposes). The exhibit hall loading doors must be closed one hour prior to start of show in order to provide appropriate heating and cooling levels. Air conditioning/heating will operate during event times only. Please refer to your Authorized User Agreement for hourly charges to utilize additional air conditioning/heating
Lobby areas are considered to be public space and are reserved for uses such as registration, circulation, information, food service, etc. and use for these purposes is subject to approval by the Palm Springs Convention Center. Registration spaces as required by the client and in consideration of other tenants will be provided at no charge in entrance lobby area or other mutually agreed upon locations. Registration counters, equipment, telephones, Internet and electrical services are not included but are available for an additional charge.
The Center’s exhibit and registration floor plan approval process incorporates policies mandated by the City of Palm Springs Fire Department. Prior to the sale or lease of any exhibit space, the Fire Department must approve all floor plans. The PSCC Event Manager can provide guidelines for floor plan layout.
All proposed floor plans for room sets of more than 350 people, drawn to scale, need to be submitted to the Event Manager a minimum of 60 days prior to the start of the function. Copies of the proposed floor plan will be submitted to the Fire Department for approval. Non-approved floor plans will be returned to the client with explanations. Initial meeting specifications should be provided to your Event Manager 60 days prior to the event start date. Your Event Manager will begin placing equipment orders 40 days prior. Equipment orders placed within a 30 day window are subject to additional fees.
Rental of computers, fax machines, copiers, etc. is available through Swank Audio Visuals, Inc. Please contact a Swank representative directly at 760-322-8455, for further details.
The PSCC has a primary lot located to the north of the facility and a secondary lot to the south. Parking on vacant land or business lots surrounding the PSCC is prohibited. Overnight parking of private vehicles, RV’s, etc. is prohibited by City ordinance. RV parking is available, however overnight parking is prohibited per City Municipal Code Title 12 Chapter 12.28.130. The daily charge for RV parking is $12. Camping, cooking, use of generators and loitering are not permitted.
Resort Parking is the exclusive provider of self and valet parking services at the PSCC. The standard parking charge is reflected in your Authorized User Agreement. Arrangements for valet or special needs should be made with your Event Manager 30 days prior to your event.
It is the User’s responsibility to obtain a City of Palm Springs Business License for themselves and for each exhibitor selling or taking orders while exhibiting in the Center. The licenses must be purchased in advance of the show opening date. Evidence of city license is required prior to opening of show to avoid delays in opening. Additionally, exhibitors must provide a California State Sales Tax Permit number.
The City of Palm Springs requires that all decorators working at the Center have a City of Palm Springs Business License – either an annual license or a “Daily Business License”.
Your Event Manager will assist you by providing a copy of the Temporary Event Permit request form . You are welcome to contact the Business License Department of the City of Palm Springs directly at City Hall, 3200 East Tahquitz Canyon Way, Palm Springs, CA 92262, or by telephoning 760-323-8256.
Recycling is part of the Palm Springs Convention Center’s operating philosophy. The Center recycles paper, cardboard, plastic, wood pallets and more. Please contact your Event Manager for more details. We also welcome customer participation in our “Trash to Treasures” program, which donates left-over articles to local charities at the conclusion of each exhibit and/or trade show.
Room capacities vary with the addition of staging, dance floors or audio-visual equipment. Please check with your Event Manager to confirm room capacities prior to preparing room specifications for your event (See The Facility & Meeting Planner Kit). Changes in the set-up once the room is set will be subject to charges.
Facility Security Our professional personnel maintain 24-hour security coverage for the facility and monitor fire and security alarm systems. They also open and secure interior/exterior doors and monitor traffic flow within the building.
Event Security The Palm Springs Convention Center requires that security be provided for events with attendance of 2,500 or more and also during load-in and load-out of tradeshows of any size. A minimum of three guards will be required for load-in/out, but the final determination on the number of guards required will be evaluated and confirmed by your Event Manager. Security may be required for other aspects of your event and will be dependent upon the size of the show, the type of show, amount of drayage and other factors.
Additional staffing for badge checkers, overnight security, etc. is at the discretion and expense of the client. Your Event Manager can also assist you with staffing of this additional security presence. Please place a request for security services through your Event Manager 30 days prior to your event. security services Guards must be scheduled one half hour prior and one half hour after actual post times in order to provide the proper level of service.
Should you elect to use a security provider for elective posts other than the in-house provider, such company must be approved by the Palm Springs Convention Center in advance, and the firm's personnel must confine their activities to the contracted areas.
Depending upon the nature and expected attendance of an event, the Palm Springs Convention Center may require that on-duty Palm Springs Police Department officers be present.
The PSCC is a non-smoking facility. Provisions can be made for a designated smoking area outside the building upon request.
Registration/Office Materials - You are welcome to ship registration or staff office materials with prior approval from your Event Manager; however, please note that the PSCC has limited storage space. Shipments may not arrive prior to the contracted date of occupancy. Shipments arriving outside of this timeframe will not be accepted. Storage fees will apply. Shipments must be addressed as follows:
Your Name
Company/Show Name
c/o Event Manager's Name
Palm Springs Convention Center
277 N. Avenida Caballeros
Palm Springs, CA 92262
Please note that the Center will not be liable for the security of freight left following the conclusion of the move-out date(s), nor accept responsibility for the shipping of such freight. Freight left on the premises will be disposed of at the client’s expense.
Exhibitor Freight – Exhibitor shipments must be addressed directly to the Decorator/Drayage Company. In most cases the exhibitor will have shipped to the Decorator's warehouse. There are circumstances where an exhibitor will ship directly to the PSCC. This is acceptable only when the Decorator is already onsite for load in on the contracted date of occupancy. Exhibitor freight arriving prior to the show decorator will not be accepted by our shipping and receiving department.
Swank Audio Visuals provides exclusive telecommunication services that can be tailored to meet the needs of our clients, , show management and exhibitors. The Palm Springs Convention Center provides connections to the Internet at broadband speeds. All meeting rooms, ballrooms, and exhibit halls are equipped with hard wired Ethernet connections and wireless network technology. Show management telephones are installed and billed per order specifications and voice mail and toll-restrictions are offered as add-on features. On-site staff is available to support any computer configuration needs at an hourly consulting rate. Event Managers will provide order forms for inclusion in decorator exhibitor kits.
Our analog direct inward dial (DID) lines are available for use with telephones, credit card machines and fax machines. Internet access is not offered through our phone lines. Call restriction and voicemail services are also available. Please review our current rates, terms and conditions on the Client Telecommunications Form for Clients Form and the Exhibitor Telecommunications Form . Please complete the appropriate Telecommunications form and forward it to your Event Manager 30 days prior to your event. The PSCC requires authorization from the client and payment from exhibitors prior to installation of services.
The PSCC provides a comfortable atmosphere for all events, regardless of the season. However, air conditioning and heating are not provided during load-in or load-out unless prior arrangements have been made. Please consult your Authorized User Agreement for more details.
All utilities are exclusively provided by the Palm Springs Convention Center. Available services include power, water service, and water drainage in the exhibit hall space. Timely orders ensure that all utilities are ready upon arrival.
The City of Palm Springs Fire Regulations requires any vehicle displayed inside the facility to meet the following criteria:
- Batteries shall be disconnected in an approved manner
- Vehicles or equipment shall not be fueled or defueled within the building or on the surrounding property
- Fuel in the fuel tank shall not exceed one-quarter of the tank capacity or five gallons, whichever is less.
- Fuel systems shall be inspected for leaks
- Fuel tank openings shall be locked and sealed to prevent the escape of vapors
- The location of vehicles or equipment shall not obstruct or block exits or exit signage
- The Exhibit Service Contractor must place visqueen and masonite along the vehicle path to protect the carpet during load in/load out
- Once a vehicle is placed, visqueen is to remain under the vehicle as carpet protection
- Vehicles may not be relocated during show hours
- All exhibit vehicle keys must be in the possession of the Event Manager in case of emergency
The PSCC provides complimentary water service for head tables and speaker lecterns. You Event Manager can accommodate specialized water service, i.e. glasses and pitchers at each setting or water coolers, for an additional charge. Drinking fountains are located throughout the facility. Water service and/or water coolers for meeting and exhibit areas can be arranged through your Event Manager.